At the heart of our not-for-profit organisation is a commitment to making the future-saving experience simple and accessible for our members. We champion fairness and simplicity, focusing on service rather than profit. Join us for a rewarding journey where everyone can succeed, supported by our exceptional service and dedicated team. We offer a diverse, flexible, hybrid working environment that encourages everyone to be their best selves.
What you'll be doing:
As a Complaints Team Leader, you will support our executives in delivering high-quality customer service.
* Oversee team members providing excellent customer service and technical support for complaints.
* Build and maintain customer trust through effective complaint handling to enhance satisfaction and retention.
* Monitor and manage team competence with quality checks and controls.
* Identify opportunities for continuous improvement and champion change initiatives benefiting our members, advisors, and third parties.
What we’re looking for:
* People management experience
* Senior-level complaint handling experience
* Proficiency in Microsoft Office
* Ability to collaborate across business units
* Strong attention to detail
* Empathy and understanding of customer needs
* Excellent communication, interpersonal, and presentation skills
What you can expect from us:
* Generous pension contributions (up to 14% employer contribution)
* Starting annual leave of 25 days plus your birthday off, increasing with service
* Onsite parking
* Income protection, critical illness cover, and death in service insurance
* Employee healthcare
* Parental and adoption leave
* Paid learning and development opportunities, including professional qualifications
* Travel season ticket loans
* Volunteering days and charity payroll giving
* Onsite gym and Ride-to-Work scheme
Learn more about our employee support on our website.
Disability Statement
People's Partnership is an equal opportunities employer committed to fair treatment, dignity, and respect. We welcome applications from all, including those needing reasonable adjustments during the recruitment process. We value our people and strive to create an inclusive environment.
Perks
Our people are our strength. We offer an award-winning pension, healthcare, onsite gym, personal trainer access, massages, and subsidised meals. Discover more about our training programs designed to support your career development.
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