G5 Customer Service Technician for 1st stage on telephone contact to assist Credit Control, Adult Care Charges & Income PURPOSE OF JOB: To assist Budget Holders to set and manage their budgets. To assist Budget Holders to improve performance, efficiency and value for money of the services they manage. To support Senior Financial Strategy Managers in the provision of financial advice, information and support To build resilience by providing support to: VAT officer, Treasury Manager, Schools Help desk, capital accountant, financial appraisals, etc. To support the closure of accounts process Contribute to the delivery of services for area of responsibility. Assist, as appropriate, with: Providing an integrated approach to performance management, quality standards and service delivery Embedding new ways of thinking and working Developing and maintaining strong, positive working relationships with commissioners, their teams/partners and across service areas as appropriate To provide day to day advice and guidance to the provider team(s) and/or work within own area of responsibility Continuously look for synergies and efficiency savings across area of responsibility. KNOWLEDGE AND SKILLS Preferably AAT membership, or working towards it. Detailed knowledge and understanding of principles of financial management, accounting principles and practice. Detailed knowledge of Financial Strategy, financial regulations, financial procedures, schemes of authorisation and their rationale within the control framework Good communication skills. Ability to communicate effectively with officers, external auditors and partners, including funding bodies and government departments and agencies, so as to secure their confidence and respect. Good ICT skills, including corporate finance systems (e.g. Agresso) and Excel.