Job Role: Credit Controller Working hrs: 37.5hrs per week working Monday to Friday 9:00am - 5:30pm Work Location: Norwich City Centre, NR1 3PA - Office Based Contract type: Permanent Starting date: June/July 2025 We are looking for the right person w ith a willingness to learn, a confident communicator and competent in excel to join our brilliant finance team based in the centre of Norwich as our credit controller. Experience in Credit Control & sage 50 is desirable The right candidate will take responsibility for managing the company’s sales ledger and creditors, ensuring the flow of accurate and timely financial and regulatory information by maintaining and summarising the companies accounting records in accordance with regulatory standards. Leading the way by always demonstrating positive behaviours aligned to our company values, policies, and performance indicators. Always striving for continuous improvement and process development, through innovative thinking and effective communication and knowledge sharing using a think, plan, and do philosophy. Key Responsibilities: Ensure that brokers & claims suppliers submit bordereaux and sales reporting within agreed timescales. Regularly make contact with customers to ensure all debts and reporting is managed & received on time & provide explanations on outstanding balances. Using Excel, Summarise bordereaux in to a useable format for upload to the accounting system. Post sales invoices and allocate daily receipts to accounting systems. Monitor and control sales ledger queries. Maintain accurate records of all chasing activity. Maintain a close working relationship and share information with other departments so that credit issues are resolved smoothly. Compile and report debt management KPI’s and any issues. Credit check customers. Propose write off of irrecoverable receivables. Send out monthly client statements/letters as may be agreed from time to time. Undertake account and balance sheet reconciliations as required. Maintain accurate customer details and account records. Respond promptly and completely to both client and internal enquiries. Provide ad-hoc reporting as and when requested by management. Ensure monthly processing deadlines are met as required. Contribute to and follow at all times, the firm’s policy on Treating Customers Fairly. Maintain professional competence by ensuring the department complies at all times with the Training and Competence procedures of the firm. You must always act with integrity, due skill, care and diligence You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct. You must act to deliver good outcomes for retail customers Operate and comply with the requirements of the firm’s own procedures, the Financial Services and FCA regulations. Knowledge, Skills and Competencies Essential Strong communication skills with the a bility to establish and maintain good client relationships, both internally and externally at all levels Good excel skills Have a customer focused approach. Driven to achieve results, ensuring quality and accuracy of work. A collaborative approach with stakeholders and colleagues. Maintain confidentiality and adhere to the company policies on data protection. Act with integrity by demonstrating honesty, fairness and impartiality. Calm, confident manner to handle potentially uncomfortable (difficult) conversations Ability to reconcile complex accounts Proficient in MS Office. DBS and credit check required Desirable Knowledge of Sage Line 50. Professional Qualification (CICM, AAT or similar) Knowledge of the FCA CASS 5 rules. Expected Behaviours Customer First Always improving Show professionalism Shared purpose Make a difference