Customer Service Advisor
Swindon
Permanent
Full time
£23.5k annual salary
Hybrid working options
What you will do
* Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
* Action all customer queries in line with the required processes and service level agreements.
* Work as part of a team to ensure great customer service delivery - every time.
* Engage proactively with service centres to ensure customer requirements are received and actioned.
* Recognise and deal with queries, requests and problems in line with our customer account requirements.
* Identification and action of escalation issues.
* Undertake any other customer account support duties as required.
What you will need
* A can-do attitude.
* Great communication skills both written and verbal.
* A positive mindset to be able to deal with difficult customers as times.
* A good team player