Location: Kettering, Northamptonshire
Salary: £31,000 - £35,000 + Benefits
Hours: Full-time, Monday to Friday (9:00am - 5:15pm)
Work Location: Hybrid (Office & Home-based)
Full time / Permanent
Remarkable Jobs are recruiting on behalf of a leading organisation within the parking and facilities services sector.
We are seeking an Account Manager to join their team in Kettering. This is a hands-on role, involving multi-varied tasks, and requires someone methodical with excellent communication skills, strong organisation, and a customer-focused approach.
Account Manager Role:
As an Account Manager, you will play a key role in supporting the Customer Success function, ensuring a smooth, efficient, and professional service to clients. You will manage client relationships, handle day-to-day queries, and support administrative processes to maintain high service standards and long-term client satisfaction.
Account Manager Key Responsibilities:
Act as the main point of contact for a portfolio of clients, managing day-to-day queries
Ensure all client enquiries are handled accurately and within agreed SLAs
Maintain and update client records and documentation across CRM systems
Support administrative processes including surveys, site reviews, and client meetings
Gather and analyse data relating to client accounts to support service delivery
Support after-sales activity to strengthen client relationships and retention
Provide updates on account status and ongoing activities to senior management
Collaborate with internal teams to ensure client requirements are met
Provide cover for colleagues when required to ensure continuity of service
What They Are Looking For:
Essential:
Experience in Account Management, Customer Service, or administrative support
Strong communication skills with the ability to build client relationships
High attention to detail and accuracy
Excellent organisational skills with the ability to manage multiple priorities
Proficient in Microsoft Office and confident learning new systems
Full UK driving licence
Desirable:
Experience managing multiple client accounts
Experience working with CRM systems
Account Manager Key Attributes:
Professional and reliable with a strong work ethic
Customer-focused with a proactive approach
Ability to work both independently and as part of a team
Adaptable and able to work in a fast-paced environment
If you're ready to take on a varied and rewarding role as an Account Manager, we'd love to hear from you.
Apply now!