Customer Service Representative
Location: Solihull
Role Type: Contract - 3 months
Work Setup: Onsite - 5 days in Solihull (8am-4pm)
Salary: £16 per hour inclusive of holidays
Who We Are
Legal & General Resources Limited is a leading financial services company focused on providing innovative investment, insurance, and retirement solutions. As an employer, it is committed to fostering a diverse and inclusive workplace, supporting professional growth, and encouraging collaboration and innovation across all levels, making it a dynamic and engaging environment for talented individuals.
What You'll Do
1. Deliver exceptional service, handling sensitive and complex situations with empathy, and act as an escalation point for queries.
2. Accurately administer LGHF mortgage business within agreed service levels to meet contractual and departmental requirements.
3. Maintain strong relationships with internal and external stakeholders/customers, providing compliant, accurate, and cost-effective solutions to resolve queries.
4. Analyse information to make informed decisions, prevent fraud, and ensure transactions comply with financial limits and guidelines.
5. Use customer feedback and data to improve practices, enhance the customer experience, and implement...