Server Support Engineer – 24/7 Operations
Oxford – Fully Onsite
£40,000 – £45,000 + Benefits
12-hour shifts | 4-on / 4-off | Days & Nights
Are you an infrastructure-focused Support Engineer who thrives in high-availability environments?
Do you enjoy working with mission-critical systems where fast response and strong technical troubleshooting genuinely make an impact?
A leading technology provider operating large-scale, always-on digital platforms is expanding its 24/7 Support Centre. We are looking for experienced Support Engineers who can bring technical depth, calm under pressure, and a passion for operational excellence.
What you’ll be doing
* Monitoring and supporting enterprise-scale Windows Server environments
* Troubleshooting application and infrastructure incidents across a live, 24/7 platform
* Managing Windows Updates, patching cycles and maintenance tasks
* Responding to urgent alerts and incoming incidents with speed and professionalism
* Using tools such as PRTG, SolarWinds, or Azure Monitor to diagnose and prioritise issues
* Working closely with 2nd line teams and development groups to escalate and resolve incidents
What we’re looking for
* Strong experience with Microsoft Server technologies (AD, DNS, RDS, Server maintenance)
* Background in supporting e-commerce or other high-availability systems
* Experience with enterprise monitoring & alerting tools
* Clear communicator, comfortable handling urgent situations
* Ability to work rotating 12-hour shifts (4-on / 4-off), including nights
* Must be able to reliably commute to Oxford for 07:00/19:00 shift starts
Why this role?
* A truly varied operational engineering role
* Significant autonomy and impact – you are the first line of defence
* Opportunities for long-term progression into more senior infrastructure or platform roles
* Training support, including funding for relevant certifications
* A tight-knit team culture with strong leadership and clear processes
If you enjoy owning incidents, solving problems, and supporting complex systems at scale, this is a role where you’ll grow rapidly and make a real difference.