Job overview
Band 8a | Full time (37.5 hours) + ICC on call
South Central Ambulance Service NHS Foundation Trust
Are you a passionate, experienced clinician ready to take your leadership impact to the next level? We’re excited to offer a fantastic internal opportunity to join the Integrated Contact Centre (ICC) as a Clinical Service Delivery Manager, playing a pivotal role at the heart of NHS 111 and 999 clinical operations.
Main duties of the job
Why this role matters
As a senior clinical leader within ICC, you’ll ensure the delivery of safe, high-quality, patient-focused care for thousands of callers across our service lines. You’ll balance clinical oversight, operational grip, and people leadership—making a visible difference every single day.
Who we-re looking for
This role is ideal for someone with strong clinical credibility, proven leadership experience, and a passion for quality, safety, and developing others. NMC or HCPC registration and experience with NHS Pathways are essential.
Please see Job Description and Person Specification for full details.
Working for our organisation
Benefits we offer:
* Full training and a range of courses which you can book locally.
* Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
* Automatic enrolment into the NHS Pension Scheme.
* Access to continual professional development within SCAS and the wider NHS.
* Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
* NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
* Ability to join our staff networking groups (as a member, ally or just for interest).
Corporate Induction
It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
*Please note – depending on your role additional training may be required following on from your corporate induction.
Detailed job description and main responsibilities
What you'll be doing
· Leading and inspiring Clinical Shift Leads and ICC clinicians
· Providing expert clinical supervision and assurance across 111/999 services
· Championing clinical governance, safety, and quality improvement
· Supporting day-to-day operational decision-making and demand surges
· Reviewing and improving clinical assessment software
· Driving staff development, engagement, and succession planning
· Working closely with Trust colleagues and health economy partners
· Contributing to service redesign, innovation, and transformation initiatives
What we offer
A senior leadership role with real influence, opportunities for development and progression, and the chance to help shape Trust-wide clinical practice while living our values: Teamwork, Innovation, Professionalism, and Caring.
Ready to take the next step
Apply via TRAC. Informal discussions are encouraged with the Assistant Director ICC Clinical Operations. Make your experience count. Lead the difference.
Please see Job Description and Person Specification for full details.
Person specification
Qualifications
Essential criteria
* Current NMC registration (first-level nurse) or HCPC registration.
* Degree in a clinically related discipline or equivalent experience of working in clinical roles
* Masters degree or equivalent
Knowledge
Essential criteria
* Experience with NHS Pathways and current Pathways license.
* Proven leadership and management experience.
* Highly developed clinical reasoning and decision-making skills.
* Understanding of clinical governance, risk management and safeguarding.
Skills
Essential criteria
* Ability to communicate effectively: aurally, orally and in writing.
* Ability to work as part of a team.
* Ability to organise and prioritise work.
* Ability to remain calm while working under pressure.
* Sympathetic, respectful and caring approach to others.
* Computer literacy.
We understand that some applicants may choose to use AI tools to assist with completing their application. While this is not against our guidelines, it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process.
We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
Please be assured that any requests for reasonable adjustments will not negatively affect your application.
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff.