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Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Manchester
Job ref: 204037
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About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Claims Handler to join our Manchester office.
This is an excellent opportunity for an existing liability claims handler, to join the liability claims team in its city centre office. Working closely with your colleagues, you will be responsible for managing your own caseload from notification through to closure.
Engaging with various stakeholders and contributing to a dynamic and high-performing team, you will have a direct influence on the outcome of your team and department.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive purpose-led organisation.
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Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
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What you'll be doing
* Managing a varied caseload of EL/ PL and TPPD claims whilst maintaining our market leading customer service and quality standards
* Proactively handling all allocated claims, effectively communicating with all key internal and external stakeholders from initial notification through to final settlement
* Monitoring, maintaining and developing personal knowledge and skills through continued professional development, supported by our Claims Faculty and robust coaching programme.
What you'll need to have
* To be able to demonstrate a clear appreciation of the need for exceptional standards of customer service and costs containment
* Demonstrate an ability to manage an EL/ PL and TPPD caseload
* Strong negotiation skills both verbal and written
* Track record of delivering excellence
* Willingness to take full ownership of each individual claim
What makes you stand out
* Excellent team working skills
* Energy, focus and an interest in personal development
* Cert CII qualified (working towards)
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What we offer
* A competitive salary - let's discuss it
* Hybrid working
* Group Personal Pension - up to 12% employer contribution
* Generous annual bonus scheme between 6% and 24%
* 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
* An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
* £200 annual personal grant to a charity of your choice
* Encouraged to take at least one volunteering day per year
* Employee Assistance Programme
* Full study support to gain professional qualifications
* Access to virtual GP
* Enhanced maternity and paternity pay
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Hear from the hiring manager
"Our claims team in Manchester is responsible for managing all of Ecclesiastical’s liability claims across the UK, being our centre of liability excellence. With a bHeard 3-star rating, we are a team that values working closely together and being there when our customer needs us most.
We are proud to protect some of the most interesting and iconic organisations in the UK, making the work particularly interesting and rewarding.”
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About us
Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.
As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
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At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
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*Directory of Social Change’s UK Guides to Company Giving 2017-26