Overview
Join Our Dynamic Team – Make an Impact in a Growing Industry!
Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering: Innovative metering and data services Future-proofed network construction and ownership solutions Sustainable, low-carbon energy services We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK’s most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.
Why Join Us?
* Competitive Salary & Bonus – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus.
* Excellent Work-Life Balance – Enjoy 30 days of holiday, increasing to 35 days over time.
* Job Security & Stability – Join a financially robust company in a thriving industry with long-term career prospects.
* Support & Well-being – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur.
* Friendly, Inclusive Culture – Become part of a welcoming and diverse team where your contributions are valued.
* Growth & Development Opportunities – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.
What Will You Be Doing?
As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:
* Providing outstanding customer service – responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.
* Managing customer projects – tracking requests from start to finish, liaising with internal teams to ensure smooth operations.
* Handling customer escalations – using problem-solving skills to resolve issues professionally and confidently.
* Collaborating with key stakeholders – working closely with sales and operational teams to support business growth.
* Maintaining service level agreements (SLAs) – monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.
* Administrative support – assisting with new business requests and contract renewals to keep workflows efficient.
* Driving continuous improvement – proactively identifying ways to enhance processes, service delivery, and customer satisfaction.
Who Are We Looking For?
We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:
* Previous experience in customer service – whether from an office, retail, hospitality, or other fast-paced industries.
* Strong organisational and time management skills – able to juggle multiple priorities effectively.
* Excellent communication skills – both written and verbal, with a professional and friendly approach.
* A tech-savvy mindset – comfortable using Microsoft Excel, Word, and Outlook.
* A solution-oriented approach – someone who can take ownership of challenges and drive positive outcomes.
Ready to Join Us?
If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey.
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