Data Labelling Analyst II – Thai Language
Location: London (Office-based)
Contract: 11-month contract
Salary: £61,000 per annum (pro rata)
Overview
We are recruiting a Thai-speaking Data Labelling Analyst to support the training and quality assurance of advanced AI models used for content moderation. This is a contract role suited to candidates with strong experience in content moderation, quality assurance, and working with sensitive online content.
You will play a key role in improving the accuracy, consistency, and performance of AI-driven moderation systems, as well as supporting vendor calibration and quality initiatives.
Important: This role involves regular exposure to potentially graphic and disturbing content, including (but not limited to) child exploitation, graphic violence, animal abuse, self-harm, and offensive or derogatory language.
Key Responsibilities
* Review and evaluate AI-driven content moderation decisions for accuracy and policy compliance
* Create and maintain golden data sets to test and calibrate AI and vendor performance
* Support vendor site calibration, performance reviews, and continuous improvement plans
* Build and maintain strong working relationships with external vendors
* Analyse quality data, trends, and performance metrics to inform decision-making
* Identify process improvements across moderation workflows and QA frameworks
* Collaborate with internal stakeholders including operations, policy, and leadership teams
* Participate in ongoing training related to policies, tooling, and industry best practices
* Assess sensitive content and anticipate societal impacts of online speech and behaviour
Requirements
* Native or near-native Thai language proficiency (mandatory)
* 4+ years’ experience in content moderation, quality assurance, or a closely related field
* Strong understanding of content moderation policies and enforcement standards
* Excellent analytical, problem-solving, and communication skills
* High attention to detail with the ability to work in fast-paced environments
* Comfortable working independently and collaboratively
* Experience working with vendors or external partners (preferred)
* Familiarity with data analysis or reporting tools (preferred)
Nice to Have
* Experience using content moderation platforms or QA tools
* Experience reviewing AI-generated conversations
* Background in online customer support or chatbot moderation
* Knowledge of content moderation best practices and industry standards
* Relevant certification in content moderation or quality assurance
Working Conditions
* Office-based role in London
* Fast-paced environment with multiple priorities and deadlines
* Regular exposure to sensitive and graphic material