If you have a keen eye for detail, a proactive attitude, and love working in a collaborative environment, this role is the perfect fit.HR CoordinatorLocation: Hybrid &x2013; 2 days Wilmslow Mon & Tues and 3 days home Salary: £25,155 per annum We&x2019;re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You&x2019;re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work. We&x2019;re known for our supportive culture, and our commitment to helping clients stay &x201C;ready for anything.&x201D; If you&x2019;re a team player who thrives in a fast-paced environment, we want to hear from you The RoleWe&x2019;re on the hunt for an EL/HR Administrator to join our dedicated Employment Law team and help us deliver top-notch service to our clients If you have a keen eye for detail, a proactive attitude, and love working in a collaborative environment, this role is the perfect fit. As an EL/HR Administrator, you&x2019;ll play a crucial role in keeping our Employment Law team running smoothly. Your responsibilities will include:&x2022; Allocating Advice Requests: Manage advice emails and callbacks within Salesforce and Outlook, ensuring they&x2019;re assigned to the right consultant.&x2022; Case Management: Merge ongoing case work with new inquiries and keep all case statuses up to date.&x2022; Quality Control: Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity.&x2022; Reporting: Generate reports to assist management and reallocate workloads for absent consultants.&x2022; Team Coordination: Collaborate with other departments to streamline workflows and reduce redundant tasks.&x2022; Process Improvement: Follow established processes and proactively suggest improvements to increase efficiency. What We&x2019;re Looking For:We&x2019;re seeking a detail-oriented, organized individual who can multi-task and prioritize effectively. Ideal qualifications include: &x2022; Strong attention to detail with excellent time management skills.&x2022; Excellent communication and customer service skills.&x2022; Experience with Salesforce advantageous but not essential.&x2022; A positive, proactive attitude and a &x201C;can-do&x201D; approach.&x2022; Strong relationship-building skills and the ability to work well in a team.&x2022; Resilience and flexibility in a fast-paced environment.&x2022; A background in HR or familiarity with Employment Law is a bonus. Here&x2019;s a taste of the perks we roll out for our extraordinary team members: &x2022; 25 Days of Holiday Bank holidays: We&x2019;re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.&x2022; Birthday Bliss: Your birthday isn&x2019;t just another day on the calendar; it&x2019;s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.&x2022; Post-Wedding Bliss: Newlyweds, we&x2019;ve got something special for you, too Extra weeks of holiday to bask in the glow of post-wedding happiness.&x2022; Healthcare cash plan: Your well-being is our priority. That&x2019;s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.&x2022; Community Days: Looking to give back Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements