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Client:
Virgin Media O2
Location:
Sunderland, United Kingdom
Job Category:
Retail
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EU work permit required:
Yes
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Job Reference:
147bf08c0ce6
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
The secret to our success? It’s our Retail Advisors. Join one of our O2 stores and you’ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience – and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role or you’re looking to take the next step in your career, if you’re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you.
You’ll be working 16 hours per week, and we’ll need you to be fully flexible on shift patterns so that our store managers can ensure our customers receive the support they need.
You’ll start in the role by attending our fantastic induction programme, where we’ll introduce you to our LEAP framework — the training that helps our customers share their great experiences with others.
Who we are:
The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's biggest companies. We are diverse, high-performing teams packed with talent. Together, we offer the UK more choice and better value, driven by our boundary-pushing, customer-championing values and ambitions. We are Virgin Media O2, and we can’t wait to see what you can do.
Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers. We build equity and inclusion into everything we do, supporting you to be your authentic self throughout your application journey.
The must-haves:
* Our customers will remember you by name because you excel at building relationships
* A friendly, approachable person with strong communication and listening skills
* You’re a true team player when it comes to hitting targets and ensuring the store looks its best
The other qualities we’re looking for:
* Experience in Retail/Customer Service
* An understanding of VMO2’s products and services
* Willingness to work additional hours
* The ability to adapt to business needs
What’s in it for you:
* £11.81 per hour
* Superb accreditation programme with potential earnings over twelve pounds per hour
* 23 days holiday + an additional day for your birthday
* Excellent induction programme
* Learning and development support
* Flexible benefits tailored to you
* O2 Refresh Staff Deals for your mobile, tablet, and smartwatch
* Discounted Virgin Media bundles
* Friends & Family deals across O2 and Virgin Media
* Option to buy or sell up to 5 days holiday
* Exclusive discounts via My Extras — including fashion, gym memberships, travel, and more
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