Job Title: Junior Cloud Support Engineer Location: Mansfield Salary: Up to £30,000 per annum Employment Type: Full-time, Permanent Right to Work: Applicants must have full UK work rights (we are unable to offer visa sponsorship)
About the Role: We are looking for a proactive and technically-minded Junior Cloud Support Engineer to join our growing team. This is a fantastic opportunity for someone with solid first-line support experience and some exposure to second-line support to develop their skills further in cloud technologies, specifically within the AWS ecosystem.
Company Overview: Crypto for On and Off Fiat exchanges of funds (a payment gateway) - converts normal currency into crypto, and then back again so people can use their crypto to buy things from various different websites.
Key Responsibilities: Provide first-line support to users, triaging and resolving basic technical issues.
Assist with second-line support tasks, escalating complex issues where necessary.
Monitor cloud infrastructure and respond to alerts.
Work closely with senior engineers to support and maintain AWS environments.
Document issues and resolutions, helping to improve internal knowledge bases.
Contribute to the improvement of support processes and workflows.
Requirements: Experience in IT support, primarily first-line with some second-line exposure.
Hands-on experience with AWS (e.g., EC2, S3, IAM, basic networking).
Strong communication and problem-solving skills.
Comfortable working independently in a remote environment.
Full right to work in the UK no sponsorship available.
Nice to Have: AWS certifications (e.g., Cloud Practitioner or Solutions Architect Associate).
Experience with ticketing systems like Jira, Zendesk, or ServiceNow.
Basic scripting knowledge (e.g., Bash, Python, PowerShell).
What We Offer: A supportive and collaborative remote working culture.
Opportunities to grow your cloud skills with hands-on experience.
Professional development and training resources.
Flexible working hours and a healthy work-life balance.
How to Apply: If you're passionate about cloud technology and eager to grow your career in a supportive environment, we'd love to hear from you. Please submit your CV and a brief cover letter outlining your experience and interest in the role.
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