Shop Manager
Closing date: 25 February 2026.
The Friends of King's College Hospital (The Friends) are looking for an experienced Shop Manager to join the team for a fixed term of 12 months. The role will manage the day‑to‑day running of the Friends' shop and trolley shop, while supporting the development and growth activities of the Friends, working alongside the Charity Managers and volunteers.
Shift patterns: 12:00 pm – 6:00 pm, four days a week, with variations for weekend work when volunteers are unavailable. The shop is open 9:00 am – 5:30 pm Monday–Friday and 10:00 am – 4:00 pm on weekends.
Main duties of the job
Day‑to‑day shop management
* Create a welcoming, professional atmosphere and deliver high standards of customer service for patients, carers and staff.
* Deliver efficient and effective day‑to‑day operation of the trading outlets.
* Set up, manage and evaluate volunteer work, ensuring all relevant policies, shop standards and operating procedures are adhered to and communicated effectively.
* Ensure the shop(s) are presented to the highest standards with attractive visual merchandising and window displays.
* Work with Medirest to keep the shop(s) clean and tidy.
* Complete all shop administration accurately, on time, and in accordance with relevant policy and procedures.
* Share ideas and suggestions on how to improve operating models with the Charity Manager, including using the Kings Improvement Method.
Support development and growth activities of the Friends
* Contribute to the implementation of the Friends membership model by actively promoting the offer to customers.
* Actively pursue feedback from customers to inform development of the operating model, stock provision, trading outlets and shop(s) space, including attending the Kings Bazaar when required.
* Support the development of new partnerships with individuals, donors, communities, organisations and businesses by signposting interested parties to the Charity Managers.
Person Specification
Qualifications
* GCSE in English and Maths or relevant professional experience demonstrating equivalent academic skills.
Knowledge
* Proven track record of success in leading and managing a team of comparable size and complexity, delivering high‑quality results to deadline.
* Experience of financial and budgetary management.
* Experience of managing stock control for a small commercial retail outfit.
* Experience of operating a cloud‑based POS system like SumUp.
Skills
* Excellent interpersonal skills.
* Excellent written and verbal communication skills.
* Excellent organisational and workload management skills.
* Demonstrable commitment to collaborative teamwork.
Disclosure and Barring Service Check
This post is subject to a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Salary
£30,074 per annum (incl. HCA pro‑rata).
Contract
Fixed term
Duration
12 months
Reference number
213-CORP-
Job locations
King's College Hospital NHS Foundation Trust
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