Location: Manchester (hybrid)
The Role
We are looking for a diligent IT Support Engineer to join our IT Operations team. You will be the first port of call for IT service requests and be integral to our change management process. Common tasks involve new employee setup, hardware asset management and IT business process support.
You will also be exposed to our Application Support function, where you will field requests relating to our product platform.
About Suits Me
Suits Me is a multi-award-winning, ethical fintech dedicated to promoting financial inclusion and equal opportunity. We provide an innovative alternative to traditional banking that’s built to serve the needs of people who are underserved or excluded by mainstream financial institutions.
We’re in a dynamic phase of growth, expanding across the UK and actively exploring opportunities for European and global reach.
Our digital current account comes with all the essentials and more. Account holders receive a contactless Mastercard debit card, access to key banking-like features, cashback rewards at major retailers, and an easy onboarding process with no credit checks or lengthy paperwork. At Suits Me, we believe that everyone deserves a safe, accessible, and modern way to manage their money, regardless of background, income, or employment status.
What you’ll bring to Suits Me
* Experience working with IT Service Management processes
* Analytical thinking and problem solving
* Provide Level 1 service desk support and assistance to end users in accordance with internal
processes
* Ensure that all end user raised incidents and requests are logged in our Service Desk tool and
accurate log entries of all contact through to resolution are made, with full details
documented
* Maintain confidentiality regarding any information processed, stored or accessed, in line
with security policies
Standout candidates will also…
* Have a good understanding of networking
* Be pleasant and conscientious
* Have a desire to excel and demonstrate a willingness to learn and a commitment to quality
and continues improvement
* Be IT literate, with an aptitude for technology
* 30 days holiday per year plus Bank Holidays
* Structured career path with support for continuous learning and development
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