Second Line Technical Support Engineer
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
The Role
An excellent opportunity has emerged for a Second Line IT Support Engineer to work in an office environment as part of our client’s technical team in London on a full-time onsite secondment.
Immediate start desirable, subject to candidate’s availability.
Reporting to their Senior IT Team whilst onsite, you will be diagnosing and resolving users’ queries and tickets in a timely and professional manner, escalating where necessary. The role will involve face to face and remote user support.
You will be based at their HQ in London (close to Tottenham Court Road underground station).
Requirements:
• At least two years of experience in a similar role
Experience of some or all of the following;
• Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring
• Virtualisation practices from a build, install, configure level through to standard support
• A good grasp of TCP/IP networking
• The ability to install and decommission a range of hardware Including laptops, printers, PC’s, monitors, servers and network equipment
• Great communication skills (in person and via telephone), excellent written and spoken English is essential
• Personable, with the ability to build rapport with C-Suite Executives, IT team members and end users
• Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must
• The successful candidate will be a punctual and thorough worker, with astute attention to detail
• Strong academic background – a Bachelor's degree or related IT qualifications would be highly desirable but not essential
This is a Monday to Friday role (10:00am – 6:00pm) based onsite at the clients HQ in London (close to Tottenham Court Road station).
All technical staff are given a thorough aptitude and technical test during interviews.
The Package
£30,000 – £45,000 Basic (depending on experience)
Benefits
• 4% Employer Pension Contribution
• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Ser-vice)
• Employee Assistance Programme
• Private Medical Insurance (applicable after 5 years’ service)
• Learning and Development Programme, aimed to support Career Progression
• Long Service Recognition Awards for 5, 10, 15 years+
• Cycle to Work Scheme
• Regular Company-Funded Social Events
• Company-Funded (Voluntary) Participation in our Charity Events
Inclusion & Diversity
Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.
Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy on our website.
You may have experience of the following: 2nd Line Support Engineer, IT Support Engineer (Level 2), Desktop Support Engineer, Technical Support Analyst, Second Line IT Analyst, IT Service Desk Analyst, Infrastructure Support Engineer, IT Operations Engineer, IT Field Support Engineer, End User Support Specialist, etc.
REF-(Apply online only)