Process Improvement Specialist, WW RCX - Product Lifecycle Support
At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line.
WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. We are looking for a skilled process improvement specialist to be a part of the Product Lifecycle Support team. In this role, you will work with brands, product managers, software developers, program managers, and operational partners to improve the seller experience. As a Process Improvement Specialist, you will champion global Amazon processes, identify improvement opportunities, and drive change management, testing, and content creation for new seller experience products worldwide. The ideal candidate has strong business acumen, excellent communication skills with stakeholders at multiple levels, demonstrates ownership, and is comfortable with ambiguity in a fast-paced environment.
Key job responsibilities
1. Gather seller/brand feedback through engagement with sellers and brands.
2. Conduct user research, testing, and feedback collection for seller-facing features.
3. Share seller/brand insights with the PLS team and RCX to help drive SPX improvements (in year, OP, and 3YP).
4. Collaborate with Account Managers and seller partners to gather feedback and establish scalable mechanisms for feedback collection.
5. Continuously improve SOPs for intake and enrollment to assist teams in marketing and enrolling Selling Partners into PLS.
Minimum qualifications
* 2+ years of experience in Program or Project Management with stakeholder management experience.
* Proficiency in MS Outlook, Excel, and Word.
* Strong written and verbal communication skills.
* Self-starter with intellectual curiosity; proven ability to analyze, identify root causes, and drive improvements with a customer-centric approach.
* Ability to make data-driven decisions using tools such as SQL, Tableau, and Excel.
Preferred qualifications
* Experience in seller-facing process optimization.
* Experience engaging with sellers, brands, and account managers.
* Experience in stakeholder management and data analysis/reporting.
* Experience working with international teams, understanding regional nuances in the EU and US.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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