Care Worker
Westminster- St James and surrounding areas.
Full-time, Part-time, various working patterns available
You will be working in an environment which offers a high level of care & support, taking care of vulnerable adults in their own homes. You will facilitate their comfort & wellbeing and actively promote independence.
Ethos
* Ensure that the client is at the centre of the care we deliver
* Treat everyone with empathy, dignity and respect
* Respect the wishes, preferences, social & cultural needs of the client and family
* Maintain and improve the client's comfort and wellbeing
* Following best practices in the delivery of care
* Working as part of a team in achieving excellence of care
* Everyone is a role model and an ambassador for the service
* Open and honest always and encourage to speak up about concerns and act upon them
* Everybody counts; no discrimination, no exclusion, no bullying – ever
* Work in a way that ensures the company CQC rating is Good or ‘Outstanding’
* Treat all information as confidential
Experience/Qualification
* Previous experience is preferred but not essential as full training given
* NVQ level 2 or 3 in health & social care an advantage
Key Skills
* Empathy and sensitivity
* Tact and discretion
* Excellent communication, with good customer service and interpersonal skills
* Attention to details combined with a hard-working attitude
* Ability to remain calm in stressful situations
* Good team spirit and a willingness to help
* Ability to take the initiative and to speak up when things go wrong
* Good written English for short report writing
* Good command of the English language both spoken & understanding
* Open and honest always
Key Tasks & Responsibilities
* To visit the client in their home as directed
* Communicate to the relevant manager any concerns regarding a client family or staff
* Proactively identify issues, resolve and document where possible, otherwise escalate to the relevant manager
* Take responsibility for the service. Work independently to deliver a high level of care. Ensure that the client's needs are fully met and report and report to the relevant manager of any changes
* Preparing and serving meals, drinks and snacks
* Assisting the client with personal care like bathing, grooming and getting dressed
* Assist with toileting, including the changing of pads if required
* Client-specific care like moving and repositioning, changing a catheter bag
* Administering oral and topical medication
* Handling household tasks like grocery shopping and laundry
* Support the client in avoiding social isolation, like outings, social visits
* Providing mental and emotional support
* Make recommendations for improving the care and support of the service user
* Follow the client's care plan and other information in the delivery of care
* Document the care you provide
* Report any concerns or incidents to the relevant manager
* Lead by example, and be professional, polite and reasonable always
* Maintain professional relationships with family, friends and other individuals within the client's circle of support
* Collaborate with colleagues and other health and social care professionals to provide the best possible care
* Attend all meetings as required, including supervisions, appraisals and team meetings
* Maintain training, achieve the relevant qualification and seek opportunities for personal and professional growth
* Understand and follow all policies and procedures relevant to the role
* Knowledge of the staff handbook, Code of Conduct for Health & Social Care Workers, the regulatory framework that governs the company, and CQC requirements
* Use company systems and applications relevant to the role
* All other duties and tasks as directed
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