Care Administrator
Working hours: full time- part time also welcomed
We are looking for a carer assistant, school leaver or an experienced individual to join us as Care Administrator /Coordinator. It is not essential to have work experience in administration, however we need someone who is an excellent communicator, happy to get stuck into a variety of task and confident on the telephone speaking to people. You will need to have the ability and desire to learn how our systems work, understand homecare setting and work to learn more about being a carer and the roles within the team. This post would suit someone looking for a career in Homecare, nursing homes and potentially health care, or someone looking for a career in administration or business.
Duties of this role;
* To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
* Calling carers and clients to update details on their record, to complete rotas, to book supervisions for them.
* Calling service users to update rota and their concerns and to know when to escalate to next level.
* Completing regular monthly staff rosters.
* Check delegated emails, reply promptly, and resolve.
* Helping admin work around client folders and data recording folders.
* Complete admin work around new applicant carers.
* To ensure accuracy and completeness of all documentation held in service user's homes.
* Covering Care Visits when required in an emergency
* To be included in the 'On Call' rota to answers out of hour enquiries.
* To work closely with the Care Manager / Care Administrators/supervisor to coordinate all and current care packages and other admin duties.
* Contribute to the investigations, safeguarding matters ensuring the appropriate process is followed.
* Ensure quality checks are completed and reported.
You need to have the following skills;
* Be currently a care assistant is an advantage.
* Be an excellent communicator, with a clear and professional telephone manner.
* Have good attention to detail – it is vital that you always record correct information
* Understand the need to keep information confidential
* Have flexible approach
* Be confident with learning new systems and databases
* Be proactive and a problem solver – sometimes the tasks can be repetitive, and sometimes you won't know the answers.
* To be compassionate, polite and professional.
Established. 1998 – celebrating a successful 24 years in service, Phoenix Healthcare and Recruitment is a well-established, family run Home Care Provider with an excellent reputation among medical health care, other local professionals and local community.
Why work with us?
At Phoenix Healthcare, you will be valued and we have worked hard to create a culture where our staff and clients feel valued and respected and are at the centre of everything we do.
Job Types: Full-time, Part-time
Pay: £24,420.00-£26,000.00 per year
Expected hours: 25 – 40 per week
Work Location: In person