Job Description
Our client is seeking a Customer Service Advisor to act as the primary point of contact for both clients and consumers. This role involves handling inbound calls, supporting the wider team, and delivering a world-class customer experience. The successful candidate will build rapport quickly, demonstrate empathy and professionalism, and make informed decisions based on customer interactions.\n\nKey Responsibilities:\n\nDelivering exceptional customer service that meets or exceeds expectations.\nBuilding and maintaining relationships with new and existing clients.\nManaging inbound and outbound calls with professionalism and efficiency.\nGathering and analysing information from calls to assess client eligibility against set criteria.\nUsing customer feedback and data to identify opportunities for service improvement.\nDeveloping a strong understanding of insurance policies and FCA regulations.\nParticipating in training to enhance risk identification and best practices.\nHandling inbound emails via shared mailboxes.\nCompleting administrative tasks related to job registrations.\n\nExperience Required:\n\nPrevious ex...