Role: Patient Care- Sales Advisor
Hours: Full time, 40 hours per week
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.
Maintain a high level of professionalism, empathy, and care while building trust with patients.
Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.
Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
Bonus and team incentives.
Ongoing training and development opportunities and career progression.