Introduction
Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.
We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
We are delighted to be recruiting a Team Leader for our EMEA Client Servicing team in Ipswich
In this role, you will report to the Client Service Manager and coordinate the daily operations of a team. You will be responsible for driving improvements, encouraging the development of team members to meet client and business needs, and ensuring a consistently high quality of service.
If you are looking for a new challenge, apply today
How You'll Make An Impact
* In conjunction with Client Service Manager evidence service excellence through the proactive use and regular review of management workflow and metric reporting, identify trends and variances and implement action plans where required to address ongoing issues
* Work together with Client Service Manager to assign tasks and make sure that each Associate's skills are in line with the changing business and Client demands
* Actively support and assist to embed continued Operation Improvement initiatives in conjunction with Client Service Manager
* Monitor team performance within area of responsibility and provide input to Client Service Manager for reviews where appropriate / required
* Assist Client Service Manager with recruiting, development and motivation of team members, in line with Group HR policies and procedures, conducting performance reviews where required
* Provide input and recommendations to Client Service Manager regarding staff level and performance ratings, as required
* Actively mentor junior / less experienced members of team and take a lead role in conducting and coordinating necessary training where there are identified skill and knowledge gaps
* Work proactively with manager, peer group and team to share knowledge and prioritise work ensuring resourcing levels are adequate and well managed
* Review and Authorise team and business unit activity, as per individual authorisation authority and criteria
* Use available reports to manage work efficiently and achieve metrics and goals
* Ensure there are appropriate systems, processes, and controls in place to ensure efficiency and standard process
* Take time to understand our client's business and their reinsurance programmes
* Handle and resolve queries from clients and reinsurers as well as internal queries with perseverance to avoid any dissatisfaction in service
* Advance unresolved queries and collaborate closely with broking team to ensure they are kept informed of issues and developing situations
* Collaborate with the production and operational team in all locations, supporting whenever necessary to ensure a joined up service delivery
* Coordinate and attend audits when required
* Lead Team meetings
* Ensure compliance with industry regulations at all times
About You
* Preferably ACII qualified or working towards the ACII qualification or equivalent
* A good knowledge of the industry in order to address client and technical issues
* Excellent attention to detail
* Ability to work in a team and autonomously; and general willingness to learn and grow
* Confident in building strong working relationships with both Clients and Colleagues
* Eligible to work in the UK
* French language skills are desirable but not essential
Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the
minimum core benefits
you'll get, depending on your job level these benefits may improve:
1. Minimum of 25 days holiday, plus