We are seeking an experienced Ticketing Assistant to join our dedicated, friendly Ticketing Team to provide first class service to our customers though face to face, email and telephone interactions on a fixed-term basis until the May 2026.
The role will be offered based on a fixed-term annualised basis, at 20 hours per week consisting of 4 x 5 hours shifts per week (including weekends and evenings) and £12.93 per hour with benefits.
Your main responsibilities will be:
* Assist in the areas of inbound and outbound sales activity and enquiries through all sales channels. This includes in person at our Box Offices at Mayflower Theatre and Mayflower Studios, over the phone and through email
* Ensure a good knowledge and promotion of Mayflower programme, services and events
* Advise appropriately on the Theatre and the Studio’s accessibility in relation to the customer requirements and offer any available discounting or assistance
* Assist with the upkeep and accuracy of patron data in accordance with the Data Protection Act
* Proficient accurate use of the ticketing system, Tessitura
* Ensure knowledge and compliance of the general terms and conditions of sale
* Be proactive and knowledgeable in the support of Mayflower charitable efforts and aims
* Efficient communication of any relevant information to support the operation and other departments
* Be aware of and follow Mayflower Health and Safety and security procedures
* Assist with general office duties and ensuring the offices are kept tidy
* Perform any reasonable duties as assigned by Head of Sales and Marketing, Ticketing Manager, Deputy Ticketing Manager and Ticketing Team Leaders.
Our ideal applicant will have:
* Have excellent written and verbal communication skills
* Be a self-starter and show initiative
* Have good computer skills
* Enjoy working as part of a team
We understand that some candidates may choose to use AI tools to assist with their application. If you do, we kindly encourage you to keep the following in mind:
* Let your personality shine through: AI-generated responses can sometimes feel generic or impersonal. Your application is a chance to showcase your unique experiences, skills, and enthusiasm—make sure your voice comes through clearly.
* Show your genuine interest: A personal touch can make a big difference. Applications that reflect your own words and motivations often stand out more and help us get to know you better.
* Be accurate and honest: It’s important that all information you provide is truthful and genuinely reflects your background and experience.
* Prepare for the next steps: If your application relies heavily on AI, it may be harder to speak confidently about your experiences during interviews. We want you to feel prepared and authentic throughout the process.
Full details including job descriptions and how to apply can be found at
We are committed to ensuring a fair process for all candidates. For more details, please see our Diversity and Inclusion statement on our website’s jobs and opportunities page on the link above.
If you require any assistance or have any additional requirements to complete your application with the recruitment process, please contact the People & Culture Team at or on 02380 711800 ext. 0. You can also contact us with any further questions you may have.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.