2nd Line Support Engineer | Evesham | £35,000 DoE
Oscar Technology has partnered exclusively with a leading MSP near Evesham to recruit for a skilled 2nd Line Support Engineer to join their team.
Job Description
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities Include:
* Monitoring & dealing with issues raised in the logging system and directly through the phone.
* Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
* Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
* Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
* Assist with data retrieval, backup management - either onsite or cloud based.
* Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
1. Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac O...