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We are looking for a proactive and detail-oriented Social Media Exec / Community Manager to support community engagement and social management for a major global B2B tech client, becoming the eyes, ears, and voice on social that brand. We are looking for a creative force to join us at the most creative place in the world.
As our Community Manager, you will sit at the intersection of creativity, data, and culture. You will be the heartbeat of the brand, translating strategy into daily interactions that matter. You will work side-by-side with award-winning creative teams, helping to shape the brand story through real-time engagement, social insights, and bold community-first ideas.
In this role, you will act as the voice of the brand, and whilst you won't be doing the social strategy, you'll be managing daily execution of the social strategy - from posting and scheduling to crisis monitoring and response. We're looking for someone who is a proactive problem solver, wants to deliver excellent work for clients, and loves working in XFN teams.
What You’ll Do
Account Management & Client Relations
1. Global collaboration: Oversee community management across multiple European markets, working closely with our internal US teams to do so.
2. Client liaison: Serve as a primary point of contact for our B2B clients in the European region, sharing daily status updates and managing expectations with them.
3. Content operations: Manage the content calendar, ensuring all live links and statuses are updated in real-time.
4. Crisis & care: Monitor channels across LinkedIn, FB, IG, X for crisis situations and lead social engagement for BAU posts and events.
Community Engagement & Execution
5. Daily sweeps: Conduct daily engagement sweeps for tags, mentions, and DMs across platforms (Meta, TikTok, LinkedIn, X, etc.).
6. Content publishing: Handle posting, scheduling, and monitoring of content. Ensure all tasks and reposts are approved via the client where necessary.
7. Event support: On occasion, you will be asked to provide real-time social media support for event activations like BRITS, World Cup games, etc.
Strategy, Reporting & Insights
8. Audits & reporting: Develop sophisticated social audits and produce quarterly reports and competitor analysis reports.
9. Data interpretation: Translate social intelligence findings into actionable community-based recommendations.
10. Trend Identification: Identify trends and key moments of opportunity in the social space (e.g., trending formats, recurring topics) to develop "social pulse" strategies.
11. Copywriting: Draft engaging social copy and responses that align with distinct brand personas and generate engagement.
What You’ll Need
12. Experience: 1+ years of experience in social marketing and/or community management, particularly on LinkedIn.
13. Tool proficiency: Experience using social management platforms like Sprout Social or Spinklr is required.
14. Innate Creativity: You have a natural creative instinct to craft compelling copy, spot visual trends before they peak, and turn even standard community interactions into moments of brand magic. You bring fresh ideas to the table daily, ensuring our output matches the high creative standards of Ogilvy.
15. A pursuit of excellence: You don’t just check boxes, you strive for excellence in every detail - whether it’s the accuracy of a data report, the nuance of a drafted response, or the grammar in a caption.
16. Resilience & agility: You thrive in a fast-paced agency environment and you can pivot instantly - y stay cool under pressure, managing potential social crises, shifting priorities, or competing deadlines with a steady hand.
17. Communication: You have excellent written and oral communication skills, with the confidence to engage effectively with senior decision-makers and coordinate across global teams.
18. Analytical capability: You are comfortable with data and spreadsheets, with the ability to track community-based insights and translate them into actionable reports.
How we help you Thrive:
19. 25 days annual leave + 1 Volunteer Day
20. Bupa Healthcare
21. Enhanced Maternity, Adoption and Shared Parental Leave
22. Flexible Working Model with core working hours: 10am – 4pm
23. A 1.5:1 Matching Pension Structure
24. Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
25. Season Ticket Loan and Cycle to Work Scheme
26. Life Assurance
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.