Biffa Barlborough, England, United Kingdom
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Telesales Team Manager - Lead Generation Team
Competitive salary and excellent OTE.
A quick look at the role.
We are looking for someone who will lead, develop and motivate a high performing sales team of Telemarketing Executives in line with the department's key objectives and KPIs as well as supporting the SME Digital & Telesales Manager to achieve a high return on investment and deliver on departmental targets and KPI's. Who will manage and support your staff to enable them to achieve their personal targets. Your leadership will empower the team to excel in their day-to-day activities, fostering a sales-driven, motivated workforce that consistently overachieves and delivers exceptional results.
Your Core Responsibilities
* Lead, develop, and motivate a team of Telesales Executives to exceed sales, conversion, quality, and productivity targets, while managing employee metrics like absence, attrition, and engagement.
* Gather regular feedback from the sales team, sharing key insights with the business.
* Conduct daily huddles, monthly 1:1s, and quarterly team meetings to ensure priorities are clear and immediate concerns are addressed.
* Review performance reports and communicate variances to targets, ensuring timely corrective actions are taken to maintain service levels.
* Ensure the team fully understands company processes and compliance standards, flagging any gaps to the Telesales Department Manager.
* Provide formal and informal coaching, performance assessments, and development plans to help the team meet their objectives.
* Manage department resources in alignment with eCommerce and campaign activity to ensure optimal coverage.
* Support recruitment, induction, and ongoing training efforts as needed.
* Build strong relationships with key stakeholders, including Regional Teams, Customer Services, and Process Improvement/Quality Teams.
Our Essential Responsibilities
* At least 3 years of experience in a fast-paced sales environment.
* A minimum of 1 year of team leadership experience.
* Proven leadership skills with the ability to coach and motivate teams effectively.
* A track record of consistently meeting and exceeding targets and KPIs.
* Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
Changing The Way People Think About Waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
* Industries
* Technology, Information and Internet
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