6 month contract role with a Local Authority
Job Summary:
• The Brokerage Assistant supports the Commissioning Team in sourcing, arranging and monitoring care packages, residential placements and supported living services.
• The role involves maintaining accurate databases, liaising with stakeholders across social care and health, and ensuring cost-effective, compliant service delivery.
• The post-holder plays a key role in coordinating information between providers, social workers and internal teams while ensuring high standards of record keeping and customer service.
Key Duties/Accountabilities (Sample):
• Maintain and update care placement records, databases and systems (e.g. Mosaic, CM2000).
• Liaise with social workers, care coordinators, providers, finance teams and contract officers to ensure accurate and timely information sharing.
• Support Brokerage Officers in sourcing care packages, residential and nursing placements, and supported living services.
• Monitor care home vacancies and maintain an up-to-date vacancy database.
• Ensure compliance from independent care providers and report issues to Contract Officers.
• Handle incoming queries via phone, email and duty system, including complex or sensitive cases.
• Ensure accurate financial recording for budget forecasting and charging purposes.
• Support service users and carers to engage in service delivery and decision-making.
• Assist in developing and implementing policies and procedures.
• Ensure all work aligns with council policies, standing orders and value-for-money principles.
Skills/Experience:
• Experience working in health or social care settings.
• Knowledge of residential, nursing or supported living placement processes.
• Strong stakeholder management and communication skills.
• Experience using IT systems for data recording, reporting and case management.
• Ability to manage workload independently, prioritise tasks and meet deadlines.
• Strong organisational and administrative skills.
• Understanding of data protection, confidentiality and relevant legislation.
• Ability to handle sensitive situations professionally and confidently.
• Teamworking skills with the ability to build effective working relationships.
• Basic financial awareness, including monitoring costs and expenditure.
Additional Information:
• Bi-Weekly Payments.
• Location: Hackney Service Centre.
• Directorate: Children, Adults & Community Health.
• Pay Rate: £27.73 per hour (UMB).
• Compliance: Enhanced checks required.