Company Description Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we’re so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking. Position As we continue to grow, we are seeking a motivated HR Advisor to join our team as a new role within our business. This is an exciting opportunity for an individual to provide a focused advisory service, ensuring that professional, proactive, comprehensive and effective HR advice and support it provided to all members of staff. As an ER/HR Advisor, you will play a key role in supporting the business by providing expert guidance on employee relations matters and HR best practices. You will work closely with managers and employees to ensure fair, consistent, and legally compliant handling of HR issues, while fostering a positive and productive work environment. Our team is driving excellence and making a positive impact in the parking management sector. We believe in fostering a collaborative and inclusive work environment where every team member can thrive and contribute to the success of the organisation, and this role is key to ensuring they have a thorough approach to all employee relation casework and that all relevant policies and procedures are adhered to in order to ensure the People strategy, objectives and key performance indicators are implemented effectively across the company. Responsibilities And Duties You will be the first point of call for all employees, but more than this you should be making the employee experience better within the Agena Group to support our people’s success in their roles. Good to us is someone making suggestions to constantly improve our ways of working, making suggestions on future projects, rolling your sleeves up and getting stuck in! People Administration Manage the HR inbox and respond to queries in line with SLAs Maintain accurate HR records and HRIS data Support absence management and ensure return-to-work processes are completed Provide cover for the People & Recruitment Coordinator during busy periods Employee Relations Act as the first point of contact for ER issues including conduct, capability, absence, and performance Support investigations, disciplinary and grievance procedures Coach managers on HR policy and ER best practice Monitor ER trends and support continuous improvement Support organisational change, including consultation and TUPE Compliance Ensure HR processes comply with UK employment law and ISO 9001 standards Conduct regular audits across the employee lifecycle Champion quality assurance across People services Policies & Projects Develop and update HR policies with a people-first, empathetic approach Deliver policy training to managers Conduct exit interviews and follow up on insights Contribute to people-led initiatives to enhance culture and engagement Full details will be made available on the job description. Requirements Who you are You will have previous experience in a People team that includes ER casework Good knowledge of UK law and HR best practices Confident managing multiple ER cases in a fast-paced environment Thrives driving quality assurance and compliance initiatives Excels working in a fast-paced environment - an SME background would be advantageous, but not essential. Willingness to study towards CIPD Level 3 or 5 Apprenticeship (18-month time commitment) if qualification not already held Demonstrate an eagerness to learn and develop your skills within the Agena Group. Agena Values We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success. Ambitious: we aim for world class service Disruptive: we're here to change the industry Ethical: we do things for the right reasons Insightful: we use research to guide our decisions Collaborative: We're better when we work together Innovative: we help people see things differently Other information Salary : £34,000 - £37,000 per annum, depending on experience Hours: 40 per week; Monday - Friday 9am - 5.30pm. We are open to discussing part time for the right candidate. Location: Lancing with hybrid flexibilities. 3 days in the office, 2 from home. Free onsite parking is available. Additional Information Our selection process is as follows: Application – Competency Based Interview - Task You must be able to legally live and work in the UK without sponsorship The postholder may be required to travel to our Lancing, Stafford, Slough or Newton Abbot office location or other external location on occasion Benefits We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. Incremental holiday increases to recognise long service 2 volunteering days a year Unlock your potential with our training, learning & development, and apprenticeship options throughout your career Employee Assistance Programme - 24/7 confidential, independent and professional counselling Cycle-to-work scheme EV Charging points at office locations Regular team/company socials Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates. (No agency speculative contact – thank you)