Company descriptionTitle: Customer Service Advisor – AA SignsLocation: BasingstokeSalary: £24,153Contract: Full-time, PermanentAre you passionate about delivering exceptional customer service and have a keen eye for detail? Do you thrive in a role where you can take ownership and work proactively? If so, we’d love to hear from you!We’re looking for a Customer Service Advisor to join our AA Signs team.This is the jobIn this role, you’ll be the first point of contact for email-based customer enquiries (with some phone calls) relating to event signage and housing development signs. You’ll manage your own region – primarily Scotland and the North of England – ensuring queries are handled efficiently and accurately.Key ResponsibilitiesRespond to customer enquiries via email (and occasional phone calls).Load enquiries onto our internal system and maintain accurate records.Liaise with internal teams and local authorities to share quotes and progress orders.Provide excellent B2B customer service (97% of customers are businesses).Take ownership of your region while supporting other colleaguesProactively move enquiries forward to ensure timely resolution.What will I be doing?What do I need?Strong attention to detail and organisational skills.A proactive approach with the drive to keep things moving.Excellent communication skills and a customer-first mindset.Ability to learn and master a complex role (training provided).Flexibility to support other regions when needed.Previous experience in customer service or administration is desirable.Additional informationAdditional informationWhy Join The AA?A hybrid working model with flexibility built inInclusive culture with five internal communities supporting diversity25 days annual leave plus bank holidays + holiday buying schemeFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much more!Apply now and help us keep Britain moving, one vehicle at a time.