Salary: £35,000 - 40,000 per year Requirements:
* 2–4 years experience in an MSP or IT support environment
* Strong hands-on experience with Microsoft 365 administration
* Good understanding of Windows 11 and Windows Server
* Familiarity with Active Directory & Azure AD
* Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
* Experience with Intune / MDM is highly desirable
* Exposure to backup solutions, antivirus, and endpoint security tools
* Familiarity with ticketing systems and SLA-driven environments
* Excellent troubleshooting and communication skills
* Microsoft certifications (MS-900, AZ-900, MS-102 etc.) are desirable but not essential
* Experience with SharePoint migrations or Teams deployments is a plus
* Support for Intune / endpoint management and device configuration is an advantage
* Basic exposure to Azure infrastructure is appreciated
* Previous experience supporting multiple external clients is beneficial
Responsibilities:
* Provide 2nd line support across desktop, server, and cloud environments
* Act as an escalation point for 1st line engineers, troubleshooting more complex issues
* Support and administer Microsoft 365 environments including Exchange Online, SharePoint Online, Teams, and Azure AD / Entra ID
* Manage and resolve tickets through to completion within agreed SLAs
* Perform user administration including onboarding, offboarding, permissions, and licensing
* Assist with M365 migrations, tenant builds, and ongoing optimisation
* Work on security best practices such as MFA, conditional access, and basic compliance
* Troubleshoot networking issues including DNS, DHCP, VPN, and connectivity
* Maintain clear documentation and contribute to knowledge base articles
* Deliver excellent customer service in line with a personable, client-first MSP approach
Technologies:
* Active Directory
* Azure
* Cloud
* Support
* Microsoft 365
* Security
* SharePoint
* TCP/IP
* VPN
* Windows
* Office 365
More:
We are a small, but growing, customer-focused Managed Service Provider located in Bournemouth, looking to hire a 2nd Line Support Engineer to join our close-knit team. This hands-on role supports a wide range of SME clients with a strong emphasis on Microsoft 365 environments, cloud-first infrastructure, and proactive support delivery. You will act as a key escalation point from 1st line, own tickets end-to-end, and contribute to ongoing improvements across client environments. Joining us means exposure to a variety of technologies, a friendly collaborative culture, and real progression opportunities for candidates ready to help us grow.
last updated 16 week of 2026