Operations Director – DigiHaul
We’re hiring an Operations Director to lead a technology-driven freight operation. This role focuses on managing digital platforms, haulier relationships, and data-led processes to deliver seamless, scalable logistics—not traditional warehouse management. If you’re passionate about innovation in transport, this is your chance to shape the future of freight.
Are you ready to help revolutionise transport and join the UK's largest Digital Freight Business? Our future is digital, and our future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works.
Our platform creates a digital network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our hauliers and customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint.
Responsibilities
* Be part of the DigiHaul Leadership Team, contributing to the overall strategy, direction and success of the business.
* Define the country's operational strategy in line with business strategy, financial objectives, Group guidelines and policies.
* Oversee and control operational planning, customer service and transition/onboarding activity and initiatives delivering improved metrics, both operationally and financially.
* Set and implement business development plans and budgets.
* Own Peak Planning programmes, aligning cross‑functional teams to deliver desired service and financial outcomes.
* Liaise with DHL Business Units to agree transition plans of in‑scope activity aligned to the Transport of Tomorrow Programme objectives.
* Seamlessly onboard new business wins into the organisation.
* Work with business stakeholders to agree continuous improvement road‑maps for systems and process improvements.
* Support customer strategies and change programmes.
* Engage with senior management of key accounts in support of business development and transformational deals.
* Build relationships and coordination strategies with local businesses to acquire resources, enhance working processes and drive productivity.
* Lead and develop the operations teams, ensuring strong succession planning and retention levels.
* Understand market trends and customer requirements at country level.
* Interpret key trends and developments impacting the business and identify change needs.
* Promote systems for monitoring competitor activity and disseminate information and best practices.
* Analyse complex issues and modify methods and techniques for enhanced efficiency, effectiveness and growth.
* Influence innovation that directly impacts how the country operates and generates revenue.
* Implement modifications within own area to influence the country’s operations and profitability.
* Lead, direct, coach and develop performance of the country’s operations teams, enabling them to operate autonomously and at a high level of performance.
* Influence and challenge key stakeholders effectively, through persuasion and thought leadership representing the function and business.
* Develop strong, trusting cross‑functional relationships with senior business leaders.
* Champion cooperation and partnership to provide integrated solutions and enhancements.
* Deliver service and operational KPIs with the operations teams.
* Develop short‑ to mid‑term (1–3 year) plans for optimising the organisation, function or job‑family and the talent required to execute those strategies.
Qualifications
* Education Level: Master’s or Bachelor’s degree.
* Experience Level: More than 8 years in operational roles.
* Operational experience in a transport environment with strong technology understanding.
* Influencing and leadership skills.
Preferred Skills
* Team leadership, transport operations, planning, tech platform, continuous improvement, CRM, negotiation, resilience, strategic thinking, project management.
Benefits
* 33 days holiday.
* 15% non‑contractual bonus.
* Access to pension scheme plans.
* Access to private medical cover.
* Access to employee benefit portal including retail discounts.
* Access to Cycle to Work scheme*.
* Access to Employee Assistance Programme.
* Access to electric vehicle salary sacrifice lease scheme*.
* Birthday vouchers.
* Health assessments*.
* Training and development opportunities.
* Subject to terms and conditions.
How to Apply
If you meet the criteria for the Operations Director role, simply apply online and upload an up‑to‑date CV with your application. We will ensure that all our resourcing activities are fair, transparent and consistent across the UK, and we will provide a professional candidate experience.
We are committed to providing equality of opportunity for all employees. We aim to ensure our workplaces are free from discrimination and that not only employees but also potential future employees are treated fairly and with dignity and respect. Equality of opportunity remains a high profile in our organisation.
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