Responsibilities:
* Provide Level 1 support to IT system users, including clarifying inquiries, escalating complex issues to subject matter experts, and ensuring the tracking and closure of all queries.
* Assist in User Account Management by guiding users through the processes of creating, modifying, and deleting user access.
* Facilitate the User Account Review (UAR) process by ensuring reviews are conducted in a timely manner.
* Conduct onboarding sessions for new division representatives on the use of ComLink systems.
* Perform administrative duties, including the maintenance and updating of data records.
Requirement:
* Diploma in Information Technology, Computer Science, or other relevant disciplines.
* Open to consider Entry Level applicants
* Immediate Starters are preferred
Regret to inform you that only shortlisted candidates will be notified.
CEI: R1988671
EA License: 14C7275
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