Role Overview
The successful candidate will provide an efficient and comprehensive administration service to support the wide range of clinicians within the teams. We are looking for individuals with a positive and compassionate approach to supporting patient care.
Responsibilities
* Work within a busy integrated and skill mixed team.
* Be confident and empathetic in dealing with sensitive telephone calls and complaints, with an excellent telephone manner.
* Work well as part of a team, providing support for workload and guidance on sensitive patient queries.
* Support the administration function with excellent communication, organisational and secretarial skills.
* Build effective working relationships, be approachable and accessible with a flexible approach to work.
* Typing letters and maintaining accurate record keeping in our electronic patient record system.
* Concentrate in a busy working environment while maintaining attention to detail.
Qualifications
* Good telephone manner and high level communication skills.
* Excellent typing skill and attention to detail.
* Good organisational skills, able to work independently and as part of a team.
Band
NHS AfC: Band 3
Organisation
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull. Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services.
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
Benefits
* Generous annual leave entitlement which increases during your time with us.
* Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
* Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
* Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
* Wellbeing support, including an in‑house counselling service, external helpline and more.
* Staff networks and support group.
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
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