Contract Type: Rolling Contract (High Potential for Extension)
Rate: £100 P/D
We are seeking an enthusiastic and customer-focused
L1 Contract IT Support Engineer
to join our busy Belfast team. This is a crucial first-line support role, acting as the initial point of contact for all IT-related issues across the business.
You'll be the friendly face of IT, providing rapid solutions and maintaining high user satisfaction in a fast-paced environment. This is an excellent contract opportunity to make an immediate impact and gain exposure to a modern enterprise IT environment.
Key Responsibilities:
* First-Line Support:
Log, prioritise, and resolve all incoming support requests (via phone, email, and ticketing system) following defined procedures.
* Troubleshooting:
Diagnose and resolve basic technical issues related to
desktop hardware, operating systems (Windows/macOS), Microsoft 365,
and standard business applications.
* User Management:
Manage user accounts, permissions, and groups in
Active Directory
and cloud environments.
* Incident Management:
Escalate complex or unresolved issues to L2/L3 support teams with clear, detailed documentation.
* Hardware Setup:
Assist with the configuration, deployment, and imaging of new laptops, desktops, and mobile devices.
* Documentation:
Maintain and update the internal knowledge base and technical documentation for common user issues.
Essential Skills & Experience:
* Proven experience (6+ months) in a
First-Line Support, Helpdesk, or L1 IT role.
* Strong technical proficiency in
Microsoft Windows 10/11
and basic
hardware troubleshooting
.
* Familiarity with the
Microsoft 365/Office suite
(Outlook, Teams, SharePoint).
* Experience with
Active Directory
for user, group, and password management.
* Working knowledge of
ticketing systems
(e.g., ServiceNow, Jira, Zendesk) and ITIL principles.
* Exceptional customer service skills
and a professional, patient telephone manner.