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Technical Operations Lead - Cyber Security, Portsmouth, Hampshire
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. For over 25 years, we have supported category-defining enterprise clients that are growing ahead of the market. The company specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our culture is collaborative and inclusive, supporting employees to reach their full potential.
Our professionals deliver services based on Milestone’s best practices and frameworks. We leverage our knowledge base to execute initiatives, delivering value to clients and applying continuous service improvement. With Intelligent Automation, we help accelerate IT transformation, focusing on business objectives and improving employee productivity. With over 3,000 employees serving more than 200 companies worldwide, our mission is to revolutionize how IT is deployed.
Job Overview
We are seeking a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role manages technical operations, ensuring the integrity, confidentiality, and availability of digital assets through cybersecurity measures. The successful candidate will lead a team of professionals and collaborate with global leads and client partners to deliver services in the UK timezone.
This is a 100% remote role based in the UK, with flexible hours to support global operations. The role reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Lead and mentor a team of cybersecurity professionals, fostering a collaborative, innovative, and high-performing environment through performance management, recruitment, and training.
* Develop team capabilities via training programs, quality assurance activities, and skill gap identification.
* Oversee daily technical operations within the Cybersecurity Investigations team, ensuring adherence to client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Coordinate global initiatives, process development, change management, reporting, and client requests.
* Stay updated on investigation techniques and ensure team skills are current.
* Serve as the technical liaison between the client and internal teams, preparing reports on security trends and incident status.
* Monitor scheduling, attendance, and compliance with applicable laws and regulations.
* Address performance and morale concerns with management and HR.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years of experience in cybersecurity operations or similar roles.
* At least 5 years of active investigation experience in a global enterprise environment.
* Proven leadership and team management skills.
* Strong understanding of cybersecurity frameworks (e.g., NIST, ISO/IEC 27001).
* Experience with cybersecurity tools (e.g., SIEM, SOAR, EDR, cloud technologies).
* Knowledge of access control, cloud technologies, data retention, and encryption.
* Excellent problem-solving and communication skills.
* Experience presenting to clients and cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, knowledge of programming languages, forensic investigation experience.
Compensation
Compensation depends on experience, skills, certifications, and location.
Our Commitment to Diversity & Inclusion
We strive to create a workplace reflecting the communities we serve, where everyone feels empowered. We are committed to diversity, equity, and inclusion, providing equal employment opportunities and reasonable accommodations for applicants and employees.
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