Location - Office-based, Altham, AccringtonContract Type - Full-Time, PermanentHours - Monday to Friday, 40 hours per weekSalary - £26,000 - £30,000 per annum (dependent on experience)About the RoleWe are seeking a Customer Support & Compliance Administrator to provide essential support to both operations and compliance functions within a busy logistics environment. This role combines customer service responsibilities with structured compliance administration duties, making it ideal for someone who enjoys variety and thrives in a fast-paced setting.Key ResponsibilitiesCustomer Support & OperationsAct as a central point of contact between customers and internal teamsHandle delivery and collection enquiries professionallyAccurately input jobs using transport management systems, including booking loads and updating instructionsManage proof of delivery (POD) requests, confirmations, and discrepanciesLiaise with drivers, planners, and warehouse staff to resolve service issuesSupport customers with re-deliveries, delays, and general service enquiriesMonitor job progress and provide timely updates to customersCompliance & AdministrationMaintain and update compliance records and controlled documentationAssist with preparation for audits, accreditations, and internal reviewsSupport data collection for ISO, FORS, Health & Safety, and transport complianceContribute to compliance reporting and continuous improvement activities(Full training will be provided for compliance processes and systems)What We're Looking ForExperience in customer support, administration, logistics, or a transport-related environmentStrong communication skills and professional approachAbility to manage multiple priorities in a busy office settingConfident using Microsoft Outlook, Word, and ExcelExperience in logistics or regulated environments and familiarity with compliance frameworks (ISO, FORS) is advantageous but not essentialWhat We OfferA stable, full-time role within a growing businessSupportive and professional working environmentOn-the-job training and developmentOpportunity to gain experience across customer service, operations, and complianceHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk