Job reference 332727
System Analyst - Edinburgh/Hybrid
22.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates. Permanent, Full time. Royal Mail Edinburgh - The first 12 weeks will be in at Royal Mail Edinburgh then reducing to a hybrid 3 days in office working arrangement.
We're looking for a highly organised and proactive Systems Analyst to support our development team and help maintain the smooth running of key operational systems. This role sits at the heart of our system administration, testing, and development processes—ideal for someone keen to grow their technical expertise in a fast-paced environment.
About the Role
* Complete service requests in Epicor (user access, password resets, menu updates)
* Maintain ServiceNow tickets and raise incidents/problems in EpicCare
* Prepare documentation and notes for planned system changes
* Update training material and knowledge base content
* Monitor daily system processes and interfaces
* Maintain system documentation, backups, ICDs, and version histories
* Support system release processes including deployment preparation and checks
* Perform scheduled deployment tasks, occasionally out-of-hours
* Support development and testing processes where needed
* Provide rotational early/late shift cover for key tasks
* Handle queries via shared inboxes and support general system tasks
About You
* Exceptional organisational skills
* Strong written and verbal communication
* Programming experience beneficial (C#, JavaScript, VBA, SQL)
* Experience with data analytics and software testing desirable
* Previous IT/computing experience or qualifications
* Knowledge of change and incident management (ITIL) ideal
* Team player with a focus on improvements and efficiency
Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.
Extra Benefits
* Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
* Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
* Supportive and generous company sick pay
* Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Please note, this advert may close early if the appropriate number of applications has been reached.
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