Level: IC1 Department: Commercial Location: Huntingdon About Xaar Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine. For more information, visit www.xaar.com. Xaar Values Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour. Creative – we push the boundaries of what’s possible Collaborative – everyone is a partner; we help each other freely and willingly Innovative – we always strive to constantly improve Integrity – we deliver on our promises Passion – we care about our technology, our products, our partners and each other Purpose of Role To provide sales administration and support to customers and the global sales team. Key Accountabilities On a typical day you’ll be expected to: Assist customers by creating and issuing up-to-date quotations for our entire product portfolio as well as following up with the customers on quotations that have been issued. Responsible for loading and managing customers sale orders, while being accurate and efficient by acknowledging the order and confirming shipment dates. Frequently review upcoming orders to identify potential delays to shipment dates and work with logistics, planning and purchasing teams, as well as the customers, to ensure orders are shipped on time and in full. Liaise with the finance team and customers to facilitate payment resolutions when customers are over their credit limit or have overdue invoices. Send payment reminders to customers for orders that require pre-payments to avoid delays. Review, input and maintain data within Salesforce. Assist with the creation and maintenance of business reports. Request updated forecasts from customers. Process incoming customer leads by gaining insight on customer needs and directing to the correct commercial or technical owner. Complete the administration for products that need to be repaired or replaced when needed. Assist with holiday cover for group sales support colleagues. And any other duties commensurate with the level of the role. Key Internal Relationships Sales Director, Sales Support and Analysis Coordinator, Product Manager, Business Development Manager, Factory Planner, Shipping Coordinator, Finance Operations Manager, Field Application Manager. About You Person Specific The ability to establish and maintain strong relationships working across functions and management levels. Efficient and effective approach to research and investigation Excellent written and oral communications skills Pro-active self-starter with responsive ‘can-do’ problem solving attitude Excellent and enthusiastic communicator – able to talk appropriately to customers, partners, and technical divisions Excellent time management skills and personal organisation Experience Good educational background, up to A Level standard Experience Of Using Salesforce Preferred But Not Required Experience of using Microsoft Outlook and Teams Intermediate capabilities with Microsoft Excel Experience working within a team which is cross-functional and/or international Submit your CV and a cover letter stating how you meet the requirements of the vacancy and why you are interested. Email it to recruitment@xaar.com. For more information about how to apply: hiring process