Responsibilities
* Take ownership of the business relationship with the customer, building relationships with senior level customers & Veolia stakeholders.
* Complete internal contract review meetings at internal Director and Investco / EXCO level and ensure all elements of the contract are delivered in line with client expectations.
* Interaction with key stakeholders to manage and deliver business innovation, best practice and strategic value projects across all relevant customer accounts and portfolios.
* Take overall responsibility for the generation and growth of Revenue and Net Revenue across defined Strategic Accounts.
* To work with account managers to produce individual Account Management Plans for each aspect of the client giving full visibility of all account details to relevant personnel.
* To maintain customer touch plans that facilitate the strategic alignment of all service delivery and management functions, including "top-to-top" senior management / sector leadership teams.
* Ensure debt levels are managed within each account's commercial terms and support with any invoice dispute.
* To develop sector specific knowledge and become the sector expert in terms of industry trends, commercial outlook, future market trends and customer business objectives.
* To own the renewal process of accounts, delivering a value proposition to customers covering financial, operations and CSR improvement, whilst also maintaining and improving the net revenue of services to Veolia.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Qualifications
* Proven experience of driving and influencing senior level stakeholders.
* Exceptional analytical skills, identifying challenges and trends to provide long term strategic insights.
* Ability to drive solutions from concept to delivery.
* Demonstrable influencing and negotiation skills.
Benefits
* Salary: Competitive plus bonus, company car/cash allowance, private medical cover and pension.
* Hours: Full time, Monday to Friday - 40 hours per week.
* Location: East Anglia/Suffolk (Hybrid).
* Eligible for an annual performance bonus.
* Option to choose from a company car or a car allowance.
* Private medical cover.
* 25 days of annual leave.
* Access to our company pension scheme.
* One paid day's leave every year to volunteer and support your community.
* Ongoing training and development opportunities.
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
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