Head of Service Delivery Installation Management
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Job Description
Location: Hybrid working with weekly visits to an Arqiva office in Daventry (also Winchester, London, Huddersfield) as required.
Total Package:
* Up to £90k depending on experience
* 15% bonus
* Business Vehicle
* 6% pension contribution
* Private Medical
* 25 days annual leave
* Flexible benefits including discounts, wellness programs, gymflex, buy and sell leave, travel and dental insurance
* Flexible and hybrid working culture
Role Purpose
To deliver revenue aligned with programme expectations and ensure a positive customer experience during programme delivery. Meet all KPIs including programme deliverables and customer satisfaction measured by C-Mex Scores.
The role
* Lead and manage internal and contractor installation teams to deliver smart meter installation plans on time, within budget, and safely.
* Oversee installation contracts, ensuring obligations are met within timelines.
* Monitor performance, ensure compliance, and maintain contract documentation.
* Identify risks, develop mitigation strategies, and resolve disputes.
* Advise senior management on risks and performance.
* Develop relationships with suppliers, manage forecasts, and ensure deployment plans are aligned.
* Manage quality assurance and improve installation quality and first-time success rates.
The person
* Strong programme/project management experience.
* Knowledge of utilities market and smart metering technologies, IoT.
* Experience in contract management, especially in water industry.
* Leadership skills, managing internal teams and third-party contractors.
* Excellent communication, analytical, and problem-solving skills.
* Experience leading multiple workstreams in utilities sector.
Arqiva is a leader in UK TV, radio broadcast, and smart utilities, shaping the future of connectivity with innovative infrastructure and services.
We offer rewarding careers with growth opportunities, supporting your development and community involvement.
Additional Information
* Senior level: Mid-Senior level
* Employment type: Full-time
* Job functions: Management and Manufacturing
* Industries: Telecommunications, Broadcast Media, IT Services & Consulting
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