SMART Managed Solutions is a leading provider of integrated FM and Engineering services, delivering innovative solutions to maintain and optimize critical infrastructure for clients across multiple sectors. Our success depends on a highly skilled workforce capable of meeting complex technical and compliance requirements.
Role Purpose
The Learning & Development Manager will design and implement a robust training architecture that supports technical excellence and compliance within the FM and Engineering environment. This role ensures our Management teams, engineers, contract support, helpdesk teams, and service partners have the skills and knowledge to deliver exceptional service while meeting industry standards and client expectations.
Key Responsibilities
* Develop a comprehensive L&D framework tailored to FM and engineering operations.
* Align training programs with compliance requirements, health & safety standards, and technical certifications.
* Manage and optimize the LMS platform for technical and soft skills training.
* Ensure accurate data imports, course tracking, and reporting for audits and client reviews.
* Conduct skill gap assessments for engineering teams and FM service staff.
* Build structured development plans to support career progression and technical competency.
* Work closely with the People Director & Head of Talent Acquisition to align L&D initiatives with recruitment and retention strategies.
* Partner with operational managers to ensure training meets client contract requirements and SLA commitments.
* Analyze training data to measure effectiveness and compliance.
* Provide insights to improve KPIs, SLAs, and workforce capability.
* Introduce new learning technologies and methods for technical training.
* Support implementation of best practices and future-focused initiatives in FM and engineering training.
Skills & Experience
* Proven experience in L&D management within Facilities Management or Engineering sectors.
* Strong knowledge of LMS platforms and digital learning tools.
* Understanding of compliance frameworks, technical certifications, and health & safety standards.
* Ability to design and deliver impactful training programs for technical and operational roles.
* Excellent communication and stakeholder management skills.
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