Housing Assistant
Rate of pay - £12.81 per hour
Hours - Mon-Fri, 36 hours per week
Duration - Temporary ongoing
Location - Craigmillar (North East Locality)
Successful applicants will provide admin support to a busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence.
This department deals mostly with temporary accommodation.
Duties to include:
* Revenue collection
* Contacting clients who are in accommodation to get housing benefits applications completed
* Gather proof of income required for housing benefit applications
* Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
* Small Balance letters
* Bills from suppliers
* Broken metres
* Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines.
* Gas force entries
* Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services.
* Using appropriate systems to process service requests or updates for wider services.
* General admin duties such as dealing with the mail
Successful applicants must:
* Have knowledge of IT systems such as outlook, word, excel
* Have excellent customer service skills
* Be able to deal with members of the public in difficult situations
* Have knowledge of Microsoft applications
* Have excellent time keeping skills
* Be honest, trustworthy and punctual
* Have good problem solving skills
A basic disclosure will be required for this role at a cost of £25
If you have the relevant skills and experience please apply directly to this advert