Service Coordinator
Location: South West Depot | Salary: Up to £38,000 | Hours: Full-Time, Permanent
Reports to: Rental Service Manager
Your Role
As a Service Coordinator, you’ll ensure our rental fleet runs smoothly. You’ll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable.
Key Responsibilities
* Manage breakdowns and technical helpdesk queries
* Diagnose and resolve faults remotely where possible
* Coordinate engineer schedules and preventative maintenance
* Monitor service activity and highlight recurring issues
* Maintain accurate service records and reports
* Liaise with parts and depot teams to ensure smooth operations
* Arrange service visits and maintain clear communication with customers
* Support Field Service Engineers on a daily basis
* Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards
What We’re Looking For
* Electrical or mechanical background
* Experience in service coordination or supervising engineers
* Knowledge of generators or similar plant equipment
* Strong organisational and problem-solving skills
* Excellent communication skills and customer-focused attitude
* IT competent
* Forklift licence (preferred)
* Experience in plant hire or ISO-certified environments
Benefits
* Salary up to £38,000
* EOT Bonus Scheme – share in the company’s success
* Training, upskilling, and career progression
* Holiday Buy & Sell Scheme
* Pension scheme
* Private medical scheme (max £100 excess)
* Life assurance
* 23 days holiday (plus bank holidays), increasing up to 28 days
If you're interested in this role, please apply now