Income Managers (x3)
£42, - £45, | Permanent | Social Housing | Hybrid Working (Manchester based)
A large, well-established social housing provider is recruiting three Income Managers to lead high-performing teams focused on customer accounts and arrears recovery. This is a brilliant opportunity to make a real impact in a well-resourced, mission-led environment.
The Role
Each Income Manager will lead a team of income specialists, oversee arrears management, and ensure high standards of customer service and compliance. You’ll be responsible for driving performance, managing risk, and supporting continuous service improvements.
Key Responsibilities
1. Manage and support a team of Customer Account Leads and Recovery Officers
2. Monitor arrears performance and implement improvement strategies
3. Produce and interpret performance reports to drive decision-making
4. Handle escalated and complex cases, ensuring legal and policy compliance
5. Collaborate closely with stakeholders, both internally and externally
6. Support recruitment, training, and development within the wider team
What We’re Looking For
7. Experience managing performance in a housing income or debt recovery setting
8. Strong knowledge of Housing Law, Welfare Reform, and arrears protocols
9. Clear, confident leadership with excellent communication and customer focus
10. Ability to work under pressure and make data-driven decisions
11. Proficiency in using IT systems to manage performance and reporting
This is an excellent opportunity to step into a leadership role within a highly regarded social housing provider, helping to shape customer outcomes and team success. Apply now!