Overview
Regional Manager-Roadside Assistance
Location: South East / Essex & Croydon
Department: Technical Operations
Reporting to: Head of RSA Technical & Network Operations
About us
We are seeking a dynamic Regional Manager to oversee the delivery of roadside assistance services in Croydon to support our South East Region. The role involves managing both internal and external networks of technicians and towing providers to ensure exceptional service delivery, meeting or exceeding KPIs, and driving continuous improvement and cost reduction.
Key Responsibilities
* Lead and manage teams including Regional Network Managers, RSA technician specialists, and RSA technicians.
* Ensure efficient delivery of roadside assistance through robust performance management and effective use of Management Information (MI).
* Develop and maintain strong relationships with external suppliers, ensuring capacity to handle peak demand and adherence to quality standards.
* Advocate for customer satisfaction by managing case-related action plans and adhering to regulatory guidelines.
* Drive cost-effective service delivery and achieve leakage targets through strategic decision-making.
* Ensure compliance with health and safety regulations, conducting risk assessments as needed.
* Foster a customer-centric culture focused on quality service delivery.
* Lead, motivate, and develop the team to consistently achieve high standards of service. Use AI tools for training and performance tracking.
* Oversee routine administration tasks and maintain accurate records.
* Leverage data analytics to spot trends and effectively manage team performance.
What you will bring
* Self-awareness, well-presented in line with working within a corporate environment.
* Positive influencer, flexible and adaptable to changing situations.
* Educated to the equivalent of A-level standard. Motor Vehicle Technical qualifications to City & Guilds Level 2 or NVQ3 or equivalent.
* Hold or be willing to work towards an IOSH or equivalent Health and Safety qualification.
* Strong organisational and problem-solving skills.
* The ability to effectively communicate at all levels both verbally and in writing.
* Demonstrable ability to coach team members to achieve performance improvement.
* Sound knowledge of Outlook, Word & Excel.
* Proven managerial / supervisory experience within a similar environment.
* Sound knowledge of the motor industry.
* Proven achievement of objectives and cost control.
* Previous experience in working and negotiating with suppliers.
* Proven supervisory experience preferably in a field-based role.
* Excellent communication and interpersonal skills. Proactive, quick-thinking, flexible, and adaptable to changing situations. Responsible and confident approach to work duties. Self-motivated. Quality-focused. Lateral thinker. Excellent analytical skills. The ability to work under pressure and to strict deadlines. Must be able to work with minimum supervision.
Other
* Essential: Clean current driving licence. (Company car provided)
Working Hours
40 hours per week, Monday to Friday, with additional "on call" duties averaging 48 hours over a 17-week period, including shifts covering early, late, and weekend hours.
Compensation
* £50k - £60k DOE
* £5k - £6k annual bonus
* Company car with private use
* Additional company benefits
Why Join us
If you are passionate about delivering exceptional roadside assistance services and have the skills to lead and develop a high-performing team, we invite you to apply for this exciting opportunity.
86104 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
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