Join to apply for the Customer Success Manager (New Car) role at Autotrader
About Autotrader
We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work.
What We're Looking For
* Experience working with B2B customers to embed products and improve engagement and performance.
* You'll have experience that encompasses that of an Account Manager, Customer Success Manager or Performance Manager or similar in a B2B environment
* You will be confident to work with and challenge both internal and external stakeholders.
* Experience in using data to tell a story, and you’ll be confident using Excel or other insight tools such as Looker.
* You will be commercially minded and will have experience achieving or exceeding team targets and KPI’s
* You will be proactive and collaborative, which will allow you to spot opportunities, manage risk, and drive change forward.
Responsibilities
The Customer Success Manager (New Car product area) will join our Sales & Customer Partnerships team in Manchester. Responsibilities include empowering car retailers and manufacturers to optimise product performance, leverage data-driven insights, and drive success in the digital car marketplace through strategic collaboration and best practice sharing. You will drive stock and retailer volumes, proactively identify commercial opportunities, and mitigate risks to ensure success for both our customers and Autotrader. With a strong foundation in product knowledge, you will empower retail customers and manufacturers to stay competitive in today’s digital-first marketplace. You’ll collaborate with car retailers and manufacturers to optimise product performance and build engagement through sharing best practices, supporting stock listings, delivering training, and resolving challenges. You’ll simplify complex data and products, aligning them with customer goals and strategies to meet the expectations of today’s online car buyers. Additionally, you’ll partner with internal teams, including our Account Managers and Account Directors, to share insights, provide product updates, and unlock new commercial opportunities for their customers. You may join a hybrid, combining elements of an Account Manager, Customer Success Manager, and Performance Manager to drive product success while focusing on customer outcomes. You will be curious and excited to become an expert, and drive growth of our New Car product.
Benefits
* Salary: £37,500-£45,000, plus an additional 10% of salary awarded as shares each year, vesting over three years.
* 28 days of holiday per year, plus bank holidays and half-day closures on Christmas and New Year's Eve.
* Pension scheme with 7% employer contributions and 5% employee contributions; private medical cover; enhanced family leave provisions; car salary sacrifice scheme; share-save options, and more.
* 24/7 online GP and dentist support, specialist wellbeing resources (fertility, menopause, period care, etc.).
* Hybrid Working: two fixed office days per week plus one flexible day; remote-first periods in summer and winter to work from the UK or select locations abroad.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Note: This description reflects the current job posting and may be subject to change.
#J-18808-Ljbffr