We are currently looking for a Centre Manager to join our Retail, Services and Operations Team.
Reporting to the Head of Operations, as Centre Manager you will lead a multiskilled team that delivers a consistently positive visitor experience at our flagship Yorkshire Cancer Research Centre at Hornbeam Park, Harrogate. This team provides a high level of customer service to the public across face‑to‑face interactions, email and telephone, while also creating a supportive working environment for employees and volunteers. This includes ensuring that the right resources, refreshments, and a clean, well‑maintained workspace are always available.
As part of the visitor experience, you will be accountable for the safe and legally compliant operation of the Hornbeam Café and for ensuring it provides a comfortable and pleasant environment for customers. This includes managing the Café Manager and offering an appropriate balance of support and challenge in what is a high‑activity, high‑impact role
You will be responsible for all health and safety elements within the Centre, including weekly fire alarm tests, routine checks and food preparation audits. The team also manages a range of consumables, so the role requires strong cost control, effective stock usage, and regular feedback on Yorkshire Cancer Research materials.
This is an on‑site, hands‑on and demanding role, requiring someone who can remain calm under pressure and knows when to escalate issues. To be considered for this role you will need to be a proactive and well‑organised individual with strong decision‑making skills and the ability to communicate clearly, keeping key stakeholders updated on changes and developments. You will also need to be educated to A level or equivalent.
For further details please refer to the role profile.