Job Title: Seamstress
Department: Laundry - Housekeeping
Employer: Whitehall Hotel Limited (WHL)
Job Level: Line
Reports To: Laundry Manager
Location: Raffles London at The OWO
Scope of Position
Maintain and repair all colleague uniforms to high standards and assist with guest alterations. Manage uniform distribution and work closely with the laundry team to ensure smooth operations. Act as an ambassador of Raffles during interactions with guests and colleagues.
Responsibilities
1. Communicate issues regarding uniforms with Laundry supervisor.
2. Inspect and repair staff uniforms; report damaged garments beyond repair.
3. Ensure equipment is maintained and report malfunctions.
4. Keep the uniform area clean and organized.
5. Communicate effectively with colleagues and guests.
6. Maintain stock levels of seamstress utilities.
7. Monitor quality of guest garments from external contractors.
8. Press guest garments and staff uniforms as directed.
9. Be flexible with working hours according to business needs.
10. Follow Lost Property procedures.
11. Perform additional duties or work in other departments as needed.
Health and Safety
1. Report hazards immediately and ensure safety protocols are followed.
2. Be familiar with fire, emergency, and bomb procedures.
3. Ensure safety of persons and property, adhering to laws and ordinances.
4. Promote health and safety awareness within the department.
Qualifications, Skills & Experience
Essential
* Excellent attention to detail for guest service.
* Experience with sewing and embroidery machines.
* Enthusiasm for delivering high-quality service.
* Ability to work well within a team.
* Professional appearance and grooming.
* Proven ability to perform under pressure.
* Strong communication and customer service skills.
* Good time management and multi-tasking abilities.
* Willingness to work a 24-hour operational schedule if required.
Note: This job description may change based on operational needs and will be discussed with the employee.
Additional Information
Benefits include:
* 28 days holiday including bank holidays, increasing with service.
* Staff meals during shifts.
* Free dry cleaning for uniforms.
* Employer pension contribution of 3%.
* Enhanced sick pay, maternity, paternity, and adoption pay.
* Life insurance, employee assistance programs, and more.
Raffles Values:
* Be You: Be creative, innovative, and enthusiastic.
* Be Kind: Show humility and generosity.
* Be Happy: Uplift others with joy.
* Be Confidence: Share your knowledge and skills.
* Have Your Purpose: Care and take responsibility in your role.
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