HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and our commercial teams possess extensive knowledge and relationships on the ground. Our team, Team HBX Group, is the heart of the company, encouraging us to move fast, dream big, and make a difference every day. We believe that it is tech + data + people that truly set us apart, alongside our global approach and local touch mentality. Headquartered in Palma, Mallorca, we employ around 3,500 people worldwide.
JOB DESCRIPTION:
Account Optimisation Manager - UK & Benelux Region (London Focus)
Location: Remote or Hybrid (London Office)
Reporting to: Area Manager
Employment Type: Full-Time
About the Role
We are seeking a data-driven, commercially minded Account Optimisation Manager (AOM) to join our UK & Benelux team, focusing on the London market. Working within a high-performing, collaborative team, this role partners with an Account Manager to drive sustainable, long-term growth for our hotel partners.
As an AOM, you will act as a trusted business advisor, utilizing data insights to optimize inventory, enhance conversion rates, and improve partner performance. Your responsibilities include shaping and executing account growth plans, negotiating campaigns and promotions, and establishing optimal commercial conditions.
Key Responsibilities
* Manage and optimize inventory
* Analyze historical data and market trends to inform strategies
* Monitor booking patterns and negotiate rates and availability
* Collaborate with Account Managers on joint account plans
* Conduct performance monitoring and share insights
* Negotiate special offers and campaigns to increase conversion
* Maintain accurate records in internal tools
* Participate in weekly tandem meetings and joint supplier interactions
What You'll Bring
* Strong knowledge of the London hotel market
* Excellent communication and collaboration skills
* Ability to work independently and in a team
* Passion for data analysis and commercial strategy
* Highly organized with attention to detail
* Experience with Salesforce and Tableau
Ways of Working
* Work in tandem with an Account Manager
* Align on goals and strategies through weekly planning and reviews
* Build influential partnerships with hotel suppliers via consultative engagement
* Adjust account growth plans based on performance and market dynamics
Why Join Us?
* Be part of a redefined commercial approach focused on measurable impact
* Work in a collaborative, cross-functional environment
* Help shape our product offering in a strategic region
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.
You will have the opportunity to work for a company undergoing significant change to become the world's leading travel services provider. We seek individuals ready to ride this exciting wave.
Along with an attractive benefits package, you will be able to work:
* Within an innovative, engaging, and multicultural environment
* Build strong, lasting relationships and friendships worldwide
* Develop your career locally or across our global locations
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